Associate - Operations
Remote
Job Summary
Associate - Operations role focused on initiating patient contact, scheduling appointments, routing requests in DentaPro, and ensuring patients receive appropriate care. Responsibilities include pre-registering and scheduling patient appointments, verifying insurance eligibility, documenting information in patient records, routing calls to the right clinic resources, handling outbound calls to confirm or reschedule appointments, and supporting patients in navigating the healthcare system with Empathy and professionalism. Requires strong communication, CRM proficiency, Microsoft Office skills, and the ability to work in a multi-tasking, team-oriented environment. English at B2 level and computer literacy are required.
Required Qualifications
- Graduation from a senior high school or GED equivalent
- Knowledge of Microsoft Office packages (Word, Excel, PowerPoint)
- CRM knowledge
- Excellent communication skills
- Ability to handle phone calls
- Empathetic, customer service oriented
- Proactive, team player
- Detail oriented
- Comfortable with use of computers
- English skills: Upper Intermediate (B2)
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