Associate, Operations & Customer Success
$67,000–$83,000 year
Hybrid · Chicago, Illinois, United States
Job Summary
Hybrid-role associate position delivering frontline Lens user support and driving operational efficiency through workflow automation, account lifecycle management, and reporting. Responsibilities include provisioning/deprovisioning, triaging requests via Slack/email/Salesforce, monitoring engagement metrics, building reporting on active accounts and user activity, identifying trends and opportunities for process improvements, and collaborating with Product and client-facing teams to enhance support and account operations. Tools used include Jira, Looker, Slack, Salesforce, and related systems. Emphasis on customer experience, documentation upkeep, and continuous improvement of workflows and automation.
Required Qualifications
- 1–3 years of experience in operations, customer success, support, business operations, or a related role
- Strong organizational skills with the ability to manage multiple workstreams and prioritize effectively
- Excellent written and verbal communication skills
- Analytical mindset with interest in metrics, reporting, and identifying trends in account or user behavior
- Comfort with process improvement and a willingness to identify and implement automation opportunities
- Technical curiosity and willingness to learn new systems and tools
- Experience using or willingness to work in tools such as Jira, Looker, Slack, Salesforce, and similar platforms
- Customer-focused, proactive, and detail-oriented approach
- Experience with documentation, help centers, or knowledge base maintenance is a plus
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