Associate Network Operations Engineer
On-site · Nashville, Tennessee, United States
Job Summary
Associate Network Operations Engineer at UMG leads enterprise-scale networking initiatives within IT Operations, owning incident analysis, root-cause determination, and rapid restoration of services. The role drives improvements in monitoring, alerting, and incident response for global WAN/LAN, data center, cloud networking, and remote access environments, with emphasis on firewall/VPN security, lifecycle management, and alignment with global standards. Responsibilities include mentoring junior/mid-level engineers, collaborating with architecture/design-build teams on major initiatives, contributing to network-focused SRE efforts, producing comprehensive documentation and runbooks, participating in on-call rotations, and communicating technical findings to leadership and vendors. The candidate should demonstrate strong problem-solving, leadership, and cross-functional collaboration skills, plus hands-on experience with automation, IaC, and cloud networking across AWS/Azure/GCP.
Required Qualifications
- 4+ years of experience supporting and troubleshooting large-scale enterprise WAN/LAN environments
- Cisco Certification (CCNP or higher) required; CCIE strongly preferred
- Advanced understanding of network infrastructure, routing/switching, network protocols, VPN/remote access, firewalls, DNS (public/private), and performance analysis
- Deep experience with cloud networking (AWS, Azure, or GCP) including routing, connectivity models, and hybrid infrastructure
- Experience with network automation (Python, Ansible, Terraform, CI/CD pipelines, etc.) and modern operational practices
- Proficiency in network monitoring and observability tools
- Excellent written and verbal communication skills across technical and non-technical audiences
- Proven ability to collaborate across global teams and work effectively with diverse cultural and technical backgrounds
- Knowledge of Systems Reliability Engineering (SRE) principles, automation strategies, and AI-assisted operations
- Understanding of Infrastructure-as-Code methodologies
- ITIL Foundation Certification strongly preferred
- Bachelor’s degree in Computer Science, Engineering or equivalent experience
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