Associate National Clinical Launch & Product Specialist - East
$77,700–$129,500 year
On-siteAtlanta, Georgia, United States or Boston, Massachusetts, United States
Job Summary
Lead the clinical implementation of MAKO robotic systems by executing launch plans, achieving milestones, and supporting successful technology adoption at customer sites. Deliver training and education programs for surgeons and clinical staff to build proficiency in robotic-assisted surgical workflows. Provide clinical and technical support during procedures and post-implementation activities while collaborating with hospital administrators to integrate robotic technology into existing surgical programs. Serve as a primary resource for customer questions, troubleshooting, and workflow optimization, gathering feedback to improve adoption and outcomes. Maintain compliance with regulatory requirements and quality standards while supporting product safety and continuous professional development. This field-based role requires extensive travel, a valid driver's license, and the ability to lift up to 50 lbs.
Required Qualifications
- Bachelor's degree or equivalent work experience
- MAKO certification
- Minimum 4 years of professional work experience
- Minimum 2 years of experience with MAKO robotic applications and/or enabling technologies
- Strong knowledge of orthopedic surgery and robotic-assisted surgical technology and applications
- Excellent interpersonal skills and persuasive communication skills
- Ability to train and empower others with responsibilities
- Ability to travel extensively to support product launches and customer engagement
- Problem-solving skills and the ability to make informed decisions under pressure
- Valid driver's license
- Fluency in written and spoken English
- Ability to lift, push, pull, and carry up to 50 lbs
- Ability to stand for extended periods
- Ability to manage stressful OR situations with professionalism and focus
- Exerting up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects
- COVID-19 vaccination
Desired Qualifications
- 2 or more years of healthcare experience
- Experience supporting the launch, implementation, or adoption of new medical technologies in clinical settings
- Additional training, certification, or experience supporting multiple MAKO applications
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