Associate Member Services Representative
$52,000–$52,000 year
On-siteGreensboro, North Carolina, United States
Job Summary
Process member inquiries by telephone and in person while managing cash box operations, account origination, and maintenance. Greet and assist members through all service channels, including operating the drive-through window and balancing vaults, ATMs, and coin sorters. Evaluate daily mobile and ATM deposits, process wire transfers, and verify cash deliveries. Troubleshoot account and card issues, review negative checking reports, and organize daily documents. Begin learning to open basic accounts under supervision and obtain knowledge of financial advisory products to provide referrals. Maintain daily and monthly records for various reports while completing assigned administrative tasks.
Required Qualifications
- High school diploma or GED equivalent
- Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union
- Good communication skills, both verbal and written
- Good problem-solving skills
- Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment
- Must be able to comprehend and carry out job demands
- Must be able to lift 10-15 pounds
- Regular attendance and punctuality are mandatory
Desired Qualifications
- Bachelor's degree
- CCUE Certification
- Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP)
- Consistently demonstrates SECU's Core Values
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