Associate Manager VIP Operations
$72,000–$77,000 year
Remote · United States
Job Summary
Oversee daily operations of a high-touch VIP travel team under a manager, supervising travel consultants to ensure exemplary service delivery and accurate itineraries. Responsible for validating reservations and travel authorizations, monitoring call volume, payroll inputs, and coaching agents on company policies. Develop process improvements across workflows, utilize GDS and booking tools, and stay knowledgeable about ADTRAV products and government travel regulations. Requires leadership experience, strong communication, and the ability to work remotely while maintaining confidentiality and delivering high-quality service to executive VIP clients; US citizenship and government clearance requirements apply.
Required Qualifications
- High school diploma or equivalent
- At least 5 years of travel consultant/travel agent experience, preferably in a call center environment and with VIP clients/travelers
- Experience booking travel for corporate clients required; experience booking travel for government clients preferred
- Strong knowledge of Sabre GDS required; knowledge of Amadeus a plus
- Experience as a team lead or mentor required
- Working knowledge and proficiency in Fly America Open Skies and federal travel regulations
- Experience booking international travel with geographical and rate structures
- Strong computer and typing skills, ability to navigate multiple programs and use shortcut keys
- Demonstrated experience learning and using technology, and ability to use multiple applications and monitors
- Experience with Microsoft Office suite (Outlook, Word, Excel)
- Excellent English written and verbal communication skills
- Strong attention to detail and quality
- Self-motivation and ability to manage multiple tasks in a fast-paced environment with minimal supervision
- Ability to work remotely and meet home-office requirements
- Schedule flexibility including after hours, weekends, and holidays as needed
- Ability to maintain confidentiality of company and client information
- Able to pass credit, criminal, and employment reference background checks
- US citizenship as required by government contract
- Ability to successfully pass government clearance as required by clients
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