Associate Manager Valet & Parking Operations - Marriott Marquis DC
$50,400–$75,600 year
On-siteWashington, District of Columbia, United States
Job Summary
Manage valet parking and guest services at the Marriott Marquis DC, ensuring exceptional service delivery and consistently addressing customer complaints. Direct daily operations by planning work assignments, evaluating performance, and managing a team of two or more associates while maintaining accurate revenue collection and shift reporting. Recruit, train, and coach staff to meet client expectations, conduct regular appraisals, and handle disciplinary actions as needed. Collaborate with the client's staff to maintain strong working relationships and drive business metrics related to productivity and turnover.
Required Qualifications
- Valid driver's license and clean driving record
- A minimum of one (1) year of related experience in hospitality
- Must be able to drive manual transmission
- Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
- Written and verbal communication skills to effectively address all levels within the organization
- Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
- Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
- Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations
- A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety
- Knowledge of Towne Park's and site-specific preventative safety and security procedures
- Knowledge of Towne Park's safe driving policies and procedures
- Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park
- Knowledge of Towne Park's equipment training, policies and procedures for use in a safe and efficient manner
- Knowledge of Towne Park's claim check, ticketing and key box training, policies and procedures
- Knowledge of Towne Park's principles and processes for providing exemplary customer service
- Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA
- Knowledge of business writing, basic accounting and business metrics
- Knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
- Ability to effectively present information in one-on-one and small group situations to guests, clients and associates
- Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
- Travel of up to 10% may be required
Desired Qualifications
- Associate's degree or equivalent degree preferred
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