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StrykerPosted 1 month ago

Associate Manager Technical Services

On-siteGrecia, Provincia de Alajuela, Republic of Costa Rica

Full TimeEntry LevelBachelors DegreeEnterprise

Job Summary

Lead technical services activities across Metrology, Microbiology, Receiving Inspection, and related laboratory operations to ensure compliance with quality and regulatory requirements. Manage and develop a team of engineers and quality professionals, supporting talent growth, performance management, and organizational scalability. Oversee investigations of complex product and process quality issues using root cause analysis methodologies and corrective and preventive action processes. Monitor quality performance metrics, including defects, yield, scrap, nonconformances, and complaints, and implement improvement actions based on data analysis. Ensure compliance with applicable regulatory and quality standards, including Quality Management System Regulation, ISO 13485, and Medical Device Single Audit Program requirements. Serve as the operational backup for the Technical Services leader, ensuring continuity of decision-making, prioritization, and execution across the organization.

Required Qualifications

  • Bachelor's degree in Engineering or a related technical field
  • Minimum 7 years of experience in Quality Engineering, Technical Services, Microbiology, Sterilization, Calibrations, Receiving Inspection, or related quality functions within a regulated industry
  • Minimum 2 years of people leadership experience
  • Knowledge of Quality Management System Regulation (QMSR), ISO 13485, and Medical Device Single Audit Program (MDSAP) requirements
  • Experience leading root cause investigations, corrective and preventive actions, and nonconformance management processes
  • Fluent English proficiency
  • Travel Percentage: 20%

Desired Qualifications

  • Experience in the medical device industry
  • Experience managing laboratory operations, quality systems, or technical services teams in a manufacturing environment

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