Associate Manager, Startup Accounts

Build and maintain relationships with key clients and internal personnel to sustain revenue-generating accounts. Cross-sell and up-sell products to grow the portfolio and achieve client relationship targets and KPIs set by the team lead. Conduct business reviews to ensure client satisfaction, attend meetings at client offices, and liaise with internal departments to fulfill needs. Escalate and resolve client concerns, carry out satisfaction surveys, and monitor performance against service level agreements. Update the CRM for all client changes and flag potential issues. Requires relevant B2B Key Account Management experience, strong interpersonal skills, and a go-getter attitude.