Associate Manager -Service and Delivery
On-siteSingapore, Singapore
Job Summary
Manage day-to-day servicing for a portfolio of large corporate and international clients, ensuring timely delivery of high-quality service and accurate processing of endorsements, certificates, invoices, and policy documents. Monitor service levels and client satisfaction while proactively resolving issues, and support the Team Lead in developing client strategies, proposals, and cross-selling initiatives across all products. Maintain client data files and meeting minutes according to Willis Excellence Model standards and local regulatory requirements. Collaborate with specialists and industry experts to streamline the client experience and identify opportunities for expanding services.
Required Qualifications
- A thorough understanding and an expert real time user for all relevant documentation/ processing systems
- Developing and maintaining general knowledge and experience of the (re)insurance market as a whole
- Recognise and explain trends, general carrier capabilities and competitiveness
- Constantly keeping abreast of insurance product developments
- Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies
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