Associate Manager - IV

Lead, mentor, and develop a high-performing operations team with clear goals and accountability. Act as an escalation point for client issues and ensure timely resolution. Attend and contribute to internal meetings. Capture and share lessons learned related to solved issues. Identify gaps and areas for improvement in the process. Contribute to resolving elements of regional & global clients’ queries via collaboration with other countries. Communicate directly with clients, attend calls/meetings with clients when required in alignment with Customer Support. Conduct regular business reviews and feedback sessions with manufacturing clients. Monitor SLAs, KPIs, and quality standards to ensure delivery and client inquiry excellence. Analyze operational data and prepare performance and KPI reports for leadership. Collaborate with cross-functional teams (Data Operations, Data Science, Technology) for seamless issue mitigation resolution and prevention.Graduate with 7+ years exp in Operations (Team handling exp is must). Leadership and people management expertise. Strong client engagement and relationship-building skills, especially with manufacturing clients. Advanced knowledge of compliance standards and audit processes. Strategic thinking, communication, and analytical skills. Our Benefits include flexible working environment, volunteer time off, LinkedIn Learning, EAP. NIQ may utilize AI tools in recruitment with human oversight and inclusive practices.