Associate Manager Full-time
On-siteOrlando, Florida, United States
Job Summary
Drive client experience and sales by meeting individual and store baseline goals for personal sales and KPI metrics including conversion, DPT, UPT, and Client Data Capture. Lead the team through consistent roleplay, coaching, and quarterly goalsetting while maintaining a 360-degree feedback culture. Ensure visual merchandising aligns with brand directives and enforce excellent client service through event strategies and client book utilization. Manage personal timecards for payroll accuracy and maintain Tumi University Training compliance. Demonstrate strategic thinking to deescalate situations and adapt communication skills across all levels.
Required Qualifications
- Strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets
- Good sense of initiative
- Ability to plan and prioritize
- Strategic thinking
- Ability to champion change
- Take pride in work and strive for excellence
- Ability to take responsibility for performance
- Ability to complete all assigned tasks and meet deadlines
- Openness to new ideas and concepts
- Ability to quickly learn and apply to the job
- Ability to clearly articulate strengths, goals and opportunities
- Critical thinking capabilities
- Solution oriented mindset
- Ability to utilize company tools to create a 360-degree coaching culture
- Openness to feedback from supervisors, peers and team
- Strong written and verbal skills
- Ability to adapt communication skills upwards, laterally and to their team
- Ability to demonstrate ethical conduct when completing job duties
- Ability to promote the organization's business goals and adapt flexibly to change
- Ability to remain calm and deescalate situations
- Ability to collaborate effectively with team
- Ability to manage personal timecards to ensure payroll accuracy
- Ability to maintain Tumi University Training
- Ability to adhere to all company policies and procedures
- Ability to ensure the store follows visual guidelines and directives
- Ability to enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies
- Ability to ensure a consistent superior client experience
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