Associate Manager- Delivery Excellence
On-siteBengaluru, Karnataka, India
Job Summary
Drive Delivery Excellence initiatives and functions across the organization by leading large, cross-functional projects and collaborating with delivery stakeholders. Implement and institutionalize the delivery process framework, assisting in preparing the Quality Roadmap and acting as the custodian of all delivery process assets. Customize the organizational QMS for delivery-specific needs, update related documents, and schedule process audits to verify implementation and compliance. Track, drive, and close internal audits raised across delivery groups while coordinating external assessments for ISO-9001 and ISO-27001. Lead process improvement cycles to ensure activity closure and prepare management reports based on metrics and data analysis.
Required Qualifications
- Well-versed in various SDLC models, including Agile, Waterfall, and Iterative
- Strong end-to-end exposure to the software development lifecycle, covering requirements gathering, software design, development, and testing
- Experience in metrics, data collection and analysis, and preparation of management reports
- At least 5+ years of hands-on experience in SEPG and process excellence roles in an IT services environment
- Proven experience independently driving certifications including ISO 9001, ISO 27001, and CMMI
- Experience with Six Sigma and Lean projects
- Strong skills and demonstrated experience in successfully driving large initiatives across multiple departments and stakeholders with ability to effectively communicate with diverse groups
- Should be self-motivated and capable of motivating others
- Should complete the tasks on time, assigned by the management
Desired Qualifications
- Six Sigma Black Belt, Internal Quality Auditor, Lead auditor certification would be a plus
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