Associate Manager - Customer Service North America

Associate Manager - Customer Service North America responsibilities include managing sales operational activities to ensure customer service levels are met or exceeded, with a focus on order management, order quoting, processing, fulfillment and review. You will oversee the customer service activities for a local branch, typically with up to 10 direct and / or indirect reports and / or no Regional Hub or Distribution Center responsibilities and/or no Operations PNL. You will establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. You will monitor and measure service metrics and utilizes the data to develop standards, improvements, or changes to processes in addition to making recommendations for changes to products or services based on customer feedback and requests. Responsibilities include ensuring department goals are met or exceeded, ensuring compliance to policies, developing measures for customer service performance, managing a team of up to 10, handling order management with Inside Sales, analyzing reports and responding to complaints, coaching and developing staff, representing management with professionalism and a focus on continuous improvement, and, depending on location, potentially overseeing building operations, LEAN initiatives and inventory procedures. Qualifications include a High School Degree or equivalent (Bachelor's Degree preferred), 4 years in customer service, 2 years of supervisory experience, 4 years purchasing MRO/Indirect material experience, 4 years WIS order process experience, strong problem-solving, relationship-building, and communication skills, and up to 25% travel. Location is Kamloops, BC, Canada.