Associate Manager, Accounts Receivable

Support Sales and Sales Operations with the setup, validation, and invoicing of new business contracts. Manage the Billing Operations mailbox and ServiceNow queue, ensuring requests are supervised and processed within agreed service levels. Monitor contract progress across Sales, Master Data, Billing, and customers to ensure timely completion. Complete billing checklists and perform contract reviews to support accurate contract setup. Ensure revenue contracts are set up accurately and invoices are issued right the first time. Supervise scheduled billing runs and resolve interface or processing issues promptly. Review, validate, and process variable billing transactions. Coordinate the timely delivery of quarterly and annual invoices to customers. Review the work completed by team members, providing guidance and ensuring quality and accuracy. Prepare draft credit notes and rebill documentation for approval. Respond proactively to stakeholder queries and ad hoc requests. Prepare month-end revenue accruals for unrecognised revenue. Complete month-end bad debt provision calculations and provide updates on credit and rebill activities. Support internal and external audits by preparing information and responding to audit requests. Coach and support team members through training, knowledge sharing, and development activities. Work collaboratively across Finance Shared Operations and partner teams to achieve shared business objectives. Identify opportunities to improve processes, strengthen controls, and enhance operational efficiency.