Associate, Life Service - Advice Centre
On-siteMississauga, Ontario, Canada
EXPIREDMississauga, Ontario, CanadaOn-siteFull TimeEntry LevelSmall
Full TimeEntry LevelSmall
Job Summary
Answer inbound calls and respond to email inquiries regarding life and health policy details, updates, and management for clients and brokers. Analyze policy terms and conditions accurately to provide assistance and resolve concerns at the first point of contact. Navigate multiple systems while maintaining strict confidentiality and adhering to technological requirements. Demonstrate strong communication skills to connect with clients and escalate issues as necessary, ensuring a professional and warm experience throughout the interaction.
Required Qualifications
- Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST
- Excellent oral and written communication skills
- Strong attention to detail and problem resolution skills
- Ability to navigate between multiple systems
- Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
- Ability to work independently in a structured environment, with proven time management, organizational skills
- Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
Desired Qualifications
- Knowledge of insurance products & policies (Life and Health)
- Call centre experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.