Associate Level 3 Support Analyst
$60,000–$86,000 year
On-site · Minneapolis, Minnesota, United States
Minneapolis, Minnesota, United StatesOn-siteFull Time$60,000–$86,000 yearEntry LevelBachelors DegreeSoftware PlatformEnterprise
Type
Full Time
Level
Entry Level
Education
Bachelors Degree
Company size
Enterprise
Industry
Software Platform
Job Summary
Level 3 Support Analyst responsible for investigating and diagnosing complex problems reported by Anaplan customers. You'll work with Engineering, Product, Operations, Customer Success, and Customer Support to ensure issues are resolved quickly and thoroughly, handling front-end UI, modeling, server, and performance problems, onboarding new features, communicating progress to technical and non-technical users, and prioritizing cases while raising bugs as needed.
Required Qualifications
- Graduate or early-career analyst working with data analytics tools / Excel
- Degree in Mathematics, Physics, Electronic Engineering, or Computer Science (or similar degree using large and complex data sets)
- Quick learner with a desire to understand sophisticated systems and software behavior
- Genuine passion for problem-solving and persistence when vital
- Analytical skills with a methodical approach
- Ability to work under time constraints within an exciting environment
- Ability to switch focus as priorities change
- Good communication skills with the ability to convey technical information clearly
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.