Associate, Investor Services - AEOI
$50,000–$60,000 year
HybridMississauga, Ontario, Canada
Job Summary
Act as the main contact for investor services via email and telephone correspondence, responding to inquiries related to AEOI obligations, FATCA, and CRS requirements. Process investor subscription and redemption activity in accordance with fund offering documents, AML, KYC, and AEOI regulatory requirements. Review, collect, and validate investor tax documentation to ensure accurate FATCA/CRS classification and reporting readiness. Communicate pending transactions to fund management and ensure investor records are complete, accurate, and maintained in compliance with AEOI regulations. Support annual FATCA and CRS reporting cycles by ensuring data integrity and escalating discrepancies. Participate in system and process enhancements related to AEOI data capture and reporting automation. Perform other related duties as assigned by department management. Overtime may be required to meet deliverables, and coverage on Canadian holidays may be necessary due to the global client base.
Required Qualifications
- Equivalent experience in Hedge/Private Equity Fund administration and/or Investor Services
- Undergraduate degree or equivalent experience
- Experience with AEOI frameworks (FATCA/CRS), including investor classification, documentation review, and reporting
- Advanced knowledge of Microsoft Office, specifically Excel
- Strong oral and written communication skills
- Excellent interpersonal skills and customer service orientation
- Ability to work in a demanding environment and adjust to multiple demands, shifting priorities, ambiguity, and rapid change
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must be able to provide a valid work or study permit, if selected for an interview
- Overtime may be required to meet Client and Department deliverables
- Due to global client base requirements, coverage on Canadian holidays may be necessary
Desired Qualifications
- Experience in financial services is a plus
- Knowledge of AML and KYC procedures is a plus
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