Associate - Incidence Response Team
On-siteNairobi, Nairobi County, Kenya
Job Summary
Answer incoming calls, emails, and communications regarding operational issues or potential disruptions related to the electric motorbike fleet. Log all reported incidents into the ticketing system precisely, performing a preliminary assessment to understand their nature and severity. Ask clarifying questions to gather comprehensive information for immediate action or escalation, then provide initial assistance or status updates to callers and stakeholders. This role requires a Diploma in Communications, Business Administration, ICT Support, or a related field, with prior call center experience being a strong advantage. Candidates must demonstrate exceptional communication skills, strong data entry abilities, and the capacity to remain calm under pressure. Proficiency in Microsoft Office Suite and Google Workspace tools is required. We offer a comprehensive medical cover and work with a mission-driven team focused on sustainability and clean mobility.
Required Qualifications
- Diploma in Communications, Business Administration, ICT Support, or a related field
- Exceptional communication skills (active listening, clear verbal communication), with the ability to handle calls professionally
- Strong data entry and attention to detail for accurate incident logging and ticket creation
- Ability to remain calm and professional under pressure while managing multiple inquiries
- Proficiency in Microsoft Office Suite (Excel, Word) Google Workspace tools (Google Sheets, Google Docs), and ticketing systems/CRM software
Desired Qualifications
- Prior experience in a call center, customer service, or helpdesk environment
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