Associate III - ECC Enterprise Support (Remote in USA)
RemoteUnited States
United StatesRemoteFull TimeEntry LevelNONPROFITLarge
Full TimeEntry LevelLargeNONPROFIT
Job Summary
Serve donors and volunteer coordinators via phone, email, chat, and social media to support fundraising efforts for St. Jude Children's Research Hospital. Build relationships, resolve inquiries, negotiate donor commitments, and accept donations while maintaining PCI compliance. Educate prospects on fundraising options, track donor experiences, and report feedback trends to leadership. Troubleshoot channel issues, manage inboxes, and assist with training initiatives as needed. Participate in daily Enterprise Contact Center operations, including nights, weekends, and holidays during peak periods.
Required Qualifications
- high school diploma or equivalent
- at least 2 years of sales, customer service, and/or call center experience
- Ability to speak and write in a clear and understandable manner for internal/external relations using multiple forms of communication (phone, email, chat, text, social media)
- Proficient in compiling email, chat, texts, and responding to written inquiries in a clear and understandable manner
- Ability to listen and understand difficult verbal or written instructions and information; and accurately input information into a variety of software programs
- Ability to work with multiple groups and synthesize information into effective verbal communication and reports
- Ability to effectively interact with all levels of management
- Proven ability to build relationships using excellent communication and negotiation skills
- Strong ability to handle a multitude of project and tasks simultaneous
- Ability to use discretion and work with confidential information
- Demonstrates proficiency in computer skills, call center data entry, and knowledge of Microsoft Office Outlook, Word and Excel
- Knowledge and ability to use internet based applications and mainstream social media products such as Twitter, Facebook, Skype
- Knowledge of mobile devices and mobile applications
- Ability to use call center telephony systems
Desired Qualifications
- Bilingual (English/Spanish)
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