Associate II - ECC Enterprise Support
HybridShady Grove, Tennessee, United States
Job Summary
Connect with donors and volunteers through phone, email, chat, text, and social media to offer guidance, encouragement, and heartfelt appreciation. Coach individuals and teams on fundraising journeys by helping them set goals, stay motivated, and celebrate milestones. Resolve issues and answer questions to ensure a seamless donor experience while educating supporters about St. Jude's impact. Provide culturally relevant support in Spanish to ensure inclusivity across all engagement efforts. Monitor feedback to identify opportunities for improvement and shape the future of donor engagement. Work a hybrid schedule of three onsite days (Monday through Thursday) and one remote day (Friday) from 9:00 AM to 5:30 PM.
Required Qualifications
- 1+ year of experience in customer service, sales, or call center environments
- High school diploma or equivalent
- Hybrid work arrangement: 3 days onsite, 2 days remote
- Onsite days: Monday through Thursday (employees may select 3 days)
- Remote work day: Friday
- Standard hours: 9:00 AM to 5:30 PM
- Ability to work independently and as part of a mission-driven team
- Comfort with technology, including Microsoft Office, CRM systems, and social media tools
Desired Qualifications
- A passion for people and purpose
- Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media)
- Strong multitasking, time management, and organizational skills
- Ability to work independently and as part of a mission-driven team
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