Associate Hospitality Leader
On-site · San Francisco, California, United States
Job Summary
Lead and develop Team Members in partnership with the Hospitality Leader by providing structured training and in-the-moment guidance to uphold RH’s dining room service standards and support their professional growth. Shape the strategic direction of the service in the dining room, including recruitment, onboarding, and building a high-performing team aligned with RH’s vision. Drive operational excellence by upholding quality and safety standards, ensuring regulatory compliance, and providing feedback. Engage with guests and Team Members to create a seamless experience. Support the Hospitality Leader in driving RH’s financial vision through labor and sales performance analysis and initiatives to increase revenue. Create strategic team schedules to optimize the business and elevate the client experience. Assume full leadership responsibilities in the absence of the Hospitality Leader to ensure seamless operations and team alignment.
Required Qualifications
- 3+ years previous Hospitality Leadership experience in a high volume, full-service restaurant or equivalent combination of education and experience
- Proven ability to manage financial performance with leadership guidance, including labor and food costs, inventory controls, and strategic resource planning
- Expertise in computer systems including Microsoft Excel, Inventory Management systems, Micros Point of Sale or equivalent system, and email communication
- Proven ability to work autonomously while making strategic decisions and collaborating effectively across all levels of leadership
- Candidates must have legal authorization to work in the country in which they are applying at the time of application
- Flexibility to work weekends, holidays, and variable shifts as needed
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