Associate General Manager-Operations- BPO Team
On-site · Noida, Uttar Pradesh, India
Job Summary
Lead end-to-end delivery for UK delivery Unit, ensuring operational excellence, client satisfaction, and strong financial performance. Act as second-in-command to the Delivery Head, providing leadership continuity, driving strategic initiatives, and ensuring seamless delivery across service towers. Own delivery across Safe Dig, Streetworks, Telecom, and related operations. Act as primary client interface and escalation lead in the absence of Delivery Head. Drive P&L performance, productivity, and cost optimization. Lead digital transformation initiatives (AI, RPA, analytics). Manage large teams and build leadership capability. Support contract renewals, pricing, underwriting, and growth initiatives. Ideal candidate demonstrates delivery leadership, client/stakeholder management, commercial/financial acumen, team leadership (large teams), operational excellence, and deputy leadership capability, with 14-20 years of total experience and a graduate-level education.
Required Qualifications
- 12+ years in BPS/operations delivery
- Experience managing large, multi-tower accounts
- Strong SLA/KPI and governance track record
- Experience with senior client stakeholders (Director/VP level)
- Ability to independently lead governance and business reviews
- Experience managing account financials (cost, margin, productivity)
- Exposure to commercial models (transaction/outcome-based), pricing, and contracts
- Managed large teams (150+ FTEs or equivalent complexity)
- Strong performance management, leadership development, and retention capability
- Graduate or above
- MBA preferred (optional)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.