Associate General Counsel, Collections, Servicing and Customer Operations
$178,000–$225,000 year
Remote
Job Summary
Own day-to-day legal advice on collections, recoveries, and servicing while negotiating and closing contracts with debt sale counterparties, vendors, and technology providers. Track fast-moving regulatory developments, particularly around AI in back-office and customer-facing tools, to help the business turn them into compliant products and controls. Partner directly with Collections, Servicing, Compliance, and Risk to sharpen consumer communications, internal processes, and new initiatives that improve the customer experience. Flag issues and opportunities early to anticipate the next question before it surfaces, ensuring all legal and strategic guidance holds up under federal and state law.
Required Qualifications
- JD from an accredited law school
- Active law license in good standing (a member of at least one bar, and in good standing in every bar where you're admitted)
- 7+ years practicing law at a large law firm or in a fintech/neobank/bank in-house environment
- Real depth in federal and state credit card or personal lending law
- Deep understanding of the regulatory landscape governing credit card servicing, collections, and recoveries: FDCPA and state debt collection law, SCRA, Regulation Z, Regulation B, and UDAAP
- Expertise in the adjacent frameworks that come with running a credit card program: debt sales regulation, true lender doctrine, bankruptcy law, FCRA, MLA, TCPA, network rules, and AML/BSA and fraud requirements
- A track record of prioritizing and delivering across multiple, shifting projects at once
- Communication skills to brief anyone from frontline teams to senior leadership
- Strong, independent analytical judgment
- Ability to work fully remote
- Travel of roughly once a quarter for 2 to 5 days
- A high standard of ethics and integrity
- Genuine strategic instinct
- Able to effectively lead and coach others
Desired Qualifications
- In-house experience at a national bank
- Outside counsel experience advising one
- Collections and recovery-specific experience within your credit card or lending concentration
- Deep regulatory expertise in an adjacent specialty, AML/BSA, fraud, or vendor and technology contracts
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