Associate Engineer – M365 Solutions
Remote
Job Summary
Support Microsoft 365 customer environments through assigned engineering tasks, basic administration, and ticket-based work. Assist Engineers and Senior Engineers with customer engagements, project activities, assessments, and implementation support. Perform surface-level tenant reviews, basic health checks, configuration validation, and research using provided guidance, standards, and checklists. Document technical findings, configuration notes, ticket activity, project contributions, and work completed while following DGR delivery standards and engineering practices. Identify when issues require escalation and collaborate with senior staff to understand remediation approaches. Pursue Microsoft certifications and technical training aligned with progression toward advanced engineering ownership.
Required Qualifications
- At least one year of experience working with Microsoft 365 technologies in an administrative or support capacity
- Interest in developing Microsoft 365 administration skills, including Exchange Online, Teams, SharePoint Online, and OneDrive for Business
- Ability to follow documented procedures, checklists, troubleshooting steps, and engineering guidance
- Developing troubleshooting mindset for common access, collaboration, productivity, and Microsoft 365 administration issues
- Awareness of Microsoft 365 security concepts such as MFA, Conditional Access, and email protection
- Exposure to PowerShell or willingness to learn basic administrative scripting
- Excellent communication and customer service skills
- Ability to balance assigned tickets, project support, administrative tasks, and learning objectives in a consulting engineering environment
Desired Qualifications
- Power Platform exposure preferred
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft 365 Administrator Associate/Expert
- Messaging Administrator Associate
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