Associate Director, Solutions Architect - Agentic AI / Moveworks / ServiceNow
HybridWrocław, Lower Silesia, Poland
Job Summary
Design and deliver scalable integration architectures connecting Moveworks and ServiceNow with a broad ecosystem of SaaS platforms to enable seamless automation of IT and business workflows. Leverage APIs, event-driven patterns, and secure SaaS-to-SaaS integrations to unify data, orchestrate processes, and enhance the end-user experience through intelligent, AI-driven services. Continuously evaluate SaaS product roadmaps, adopting new platform features and AI innovations to maximize value and scalability across the environment. Translate business and operational needs into secure, technical architectures, guiding implementation strategies and ensuring seamless integration across identity platforms, collaboration tools, and service management systems. Partner closely with IT operations, service owners, and business stakeholders to define use cases, establish governance, and drive adoption of conversational AI and automation. Provide technical leadership across design and delivery, including architecture reviews, solution standards, and hands-on guidance to application development and platform teams.
Required Qualifications
- Hands-on experience designing and implementing enterprise IT solutions that integrate multiple platforms and services with ServiceNow
- Strong experience with IT service management (ITSM) platforms, such as ServiceNow, including workflows, integrations, and service automation
- Solid understanding of cloud architectures and integration patterns using Azure, AWS, or GCP
- Experience integrating identity, access management, and collaboration platforms (e.g., Azure AD/Entra ID, Microsoft Teams)
- Working knowledge of APIs, web services, and event-driven architectures used to connect SaaS platforms
- Familiarity with security, privacy, and compliance considerations in enterprise SaaS and AI solutions
- Ability to provide technical leadership, including architecture guidance, design reviews, and solution standards
- Excellent communication skills in English, with the ability to explain complex technical concepts to both technical and non-technical audiences
- Experience working in large, complex enterprise environments with multiple vendors and platforms
- Bachelor's degree
Desired Qualifications
- Experience with Contact Center Software such as Five9, AWS Connect, MS Dynamics, Genesys or Nice
- Experience with Enterprise Virtual Assistant solutions such as Moveworks, Aisera, Expressive
- Experience driving platform adoption, value realization, and operational maturity for enterprise digital workplace solutions
- Background in IT operations, service delivery, or employee experience initiatives
- Experience influencing technical direction without direct authority
- Prior ownership of platform governance, standards, or architectural roadmaps
- The Open Group - Master Certified Architect (or equivalent)
- AWS/Azure Solutions Architect, or AI/ML certifications
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