Associate Director, Revenue Operations (Remote Canada)
RemoteUnited Kingdom or Mexico
Job Summary
Manage and mentor a team of Revenue Operations Solution Engineers while serving as the escalation point for complex client and technical challenges. Own strategic client relationships and lead Salesforce, HubSpot, and marketing automation audits, implementations, and optimization projects. Provide hands-on expertise across Sales Cloud, Pardot, and Marketing Hub to design lifecycle architecture, manage integrations, and ensure data governance. Translate complex technical findings into clear recommendations for executive stakeholders and review strategist work for accuracy before client delivery. Partner with Account Directors to identify expansion opportunities and help develop repeatable processes and technical standards as the practice scales. Maintain visibility into project health, capacity, and delivery risks across the team.
Required Qualifications
- 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline
- 1–2+ years of direct people management or formal team leadership experience
- Active Salesforce Administrator Certification
- Strong hands-on Salesforce Sales Cloud administration and implementation experience
- Deep experience with Salesforce Account Engagement/Pardot
- At least 2–3 years of hands-on Pardot implementation and administration experience
- Strong hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting
- Experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization initiatives
- Strong understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance
- Demonstrated ability to lead senior-level client conversations and translate technical issues into business recommendations
- Strong written and verbal communication with the ability to confidently manage client expectations and difficult conversations
- Ability to balance leadership responsibilities with hands-on technical execution
- Must have established and current work authorization
- Must permanently reside in Canada
Desired Qualifications
- Previous agency experience
- consulting or professional services experience
- Pardot/Account Engagement certification
- Additional Salesforce certifications
- HubSpot certifications
- Experience working across both Salesforce and HubSpot environments for B2B organizations
- Experience scoping projects, supporting sales conversations, and identifying account expansion opportunities
- Experience working across multiple concurrent client engagements
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