Associate Director, Quality (Key Customer)
$146,300–$271,700 year
Hybrid · Anoka, Minnesota, United States
Job Summary
Associate Director, Quality (Key Customer) leads enterprise Data Center Solutions quality strategy, governance, and customer-quality leadership across sites, drives QMS alignment with ISO 9001, leads audits, CAPA, APQP, PPAP, and supplier quality initiatives. Partners with Engineering, Operations, Logistics, and Supply Chain to embed quality into product design, NPI, and manufacturing processes; oversees global internal, supplier, and customer audit programs; champions a culture of prevention, accountability, and continuous improvement; serves as primary quality point of contact for a strategically critical key customer and translates customer requirements into internal quality strategies and execution plans. Holds accountability for KPIs such as complaints, CAPAs, audit outcomes, and field performance; develops and scales a high-performing, multi-site quality organization and informs executive leadership with quality insights and risk assessments.
Required Qualifications
- Bachelor’s degree in Engineering, Operations, Science, or related technical field
- 12+ years of progressive experience in Quality, Operations, or Engineering, including multi-site and/or global leadership
Desired Qualifications
- Bachelor’s degree in Engineering, Operations, Science, or related technical field
- Master’s degree preferred
- 12+ years of progressive experience in Quality, Operations, or Engineering, including multi-site and/or global leadership
- Professional quality certifications (CQE, CQM/OE, CQA) preferred
- Six Sigma Black Belt or higher preferred
- Deep expertise in Quality Management Systems, standards, and regulatory requirements (e.g., ISO 9001)
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