Associate Director, Quality Assurance-Home Health/Hospice
$110,000–$114,000 year
On-sitePennsauken, New Jersey, United States
Job Summary
Develop and execute annual quality assurance plans for home health and hospice specialty practices, identifying key risk areas through collaboration with the Compliance Committee and Quality Council. Direct operations by interviewing, hiring, training, and managing staff while addressing complaints and resolving practical problems. Conduct audits, perform follow-up remediation testing, and track progress of Plan of Correction and Performance Improvement activities to ensure compliance with regulations and accreditation standards. Prepare status reports, meeting minutes, and project plans to communicate QA results to customers and recommend process enhancements. Manage workload, adhere to deadlines, and adapt to specialty practice needs while maintaining objectivity and competence within the QA team.
Required Qualifications
- Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability
- Four (4) year college degree
- Holds a current license in good standing as a Registered Nurse
- Five (5) to seven (7) years related experience
- Prior supervisory experience
- Competent to read and interpret documents such as general business periodicals and professional journals
- Ability to work independently, motivate and be self-motivated, flexible, versatile and creative
- Possess problem solving and leadership skills
- Ability to foster interpersonal relationships
- Competent to write reports, business correspondence and procedure manuals
- Ability to effectively present information and respond to questions from groups of employees, managers, directors and clients
- Ability to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form
- A wide degree of creativity, initiative and problem solving
- Must be computer proficient
- Microsoft Excel
- Word
- PowerPoint
- Must be able to meet travel requirements for completion of annual QA plan based on geographic location and survey schedule
Desired Qualifications
- Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way
- Work with the Compliance Committee, Quality Council and Specialty Practices to identify key risk areas and develop risk assessments by practice
- Develop, create and execute an annual QA plan by specialty practice including identification and testing of key requirements based on key risk areas
- Perform follow-up/remediation testing if deemed necessary
- Track progress of annual QA plan and report QA results to customers in a timely manner
- Identify trends and best practices and recommend enhancements to processes or standards to support mitigation of risk and improvement of quality
- Track progress and remediation of Plan of Correction (POC) and Performance Improvement (PI) activities related to quality
- Adapt to specialty practice needs and promotes evidence-based practice, cultural competency, and current clinical procedures
- Research and interpret standards to promote consistency of surveying and communication between QA team and practice resources
- Manage or perform additional compliance, operational or financial audits or projects at the direction of Senior Management
- Coordinate with external vendors and 3rd parties as necessary
- Act as a member of related committees and participate in quality related projects or training throughout the organization
- Determine frequency, location, audit methodology and staffing levels required to execute QA plan(s)
- Ensure objectivity & appropriate competence/skill of QA staff
- Develop and maintain a working knowledge of relevant regulations, laws, accreditation standards, policies and industry trends and understand their potential impact on BAYADA
- Prepare project plans, status reports, meeting minutes and coordinate tasks within expected timelines
- Identify personal learning needs and addresses them by actively pursuing opportunities to expand knowledge and skillset
- Manage workload and adhere to deadlines while providing exceptional customer service to service/support office personnel
- Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff
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