Associate Director - QTS Fixed Income Production Services Support (Capital Markets)
On-siteToronto, Ontario, Canada
Job Summary
Maintain maximum system availability across the Flow Derivatives applications stack through rapid, precise incident remediation with a strong emphasis on automation. Lead a global team of around 10 support specialists delivering around-the-clock monitoring and response to minimize business impact and accelerate resolution times for production incidents. Serve as the primary escalation point for any issues impacting the production environment and the face for the Capital Markets Business, Development, and Infrastructure teams. Establish and maintain well-defined production support procedures that align with enterprise standards for IT risk, change management, and segregation of duties. Proactively identify operational risks and control gaps, escalating concerns promptly while partnering with senior business stakeholders to align priorities and deliver timely reporting on critical system performance. Engage with development teams throughout the development lifecycle to align objectives and build more resilient, maintainable platforms.
Required Qualifications
- 10+ years' experience in IT
- strong knowledge of Capital Markets including Fixed Income Products
- Prior in-depth experience in implementing and supporting large-scale production systems
- Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.)
- good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, and Service Now)
- Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware)
- solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities)
- production data Analysis using Service Now, PowerPoint presentations, MS Excel charts
- ability to manage the priorities, book of work / open issues from trading desks and work across IT to capture, track, status update and drive issues to resolution
- Excellent verbal and written communication skills
- good temperament, with the ability to face off to challenging trading clients
- Proven ability to lead and deliver results under pressure
Desired Qualifications
- Experience in any AI tool like Co-Pilot
- Experience DevOps and cloud technology (AWS, GridGain)
- Prior experience of leading Global Support team with onsite – offshore experience
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