Associate Director-Project/Program Mgmt

Direct execution of product, technology, and major operational initiatives across the AT&T Business portfolio, translating strategic priorities into integrated plans that improve operational performance and customer outcomes. Act as a trusted advisor to business operations and partner organizations, building compelling business cases, aligning VP and SVP stakeholders, and brokering customer-centric solutions that overcome silos. Lead technical evaluation and solutioning in partnership with subject matter experts, ensuring feasibility, system dependencies, and adoption requirements are understood before execution begins. Establish strong partnerships across AT&T Business, business operations, and technology partner organizations to resolve escalations, close operational gaps, and align leaders around initiatives that reduce customer friction. Design and manage centralized intake, evaluation, and prioritization processes so high-impact technical and non-technical requests are assessed consistently, resourced appropriately, and sequenced against customer, operational, and financial value. Lead and coach a diverse team of technical and non-technical professionals, including project/program managers, business analysts, and solution-oriented contributors, while building capabilities needed to support enterprise transformation. Guide impact assessment and change management strategies for new products, platform capabilities, technology-enabled workflows, and process changes, ensuring operational teams are prepared, supported, and able to adopt change with confidence. Serve as a primary escalation point for initiative risks, dependencies, and operational challenges, proactively removing blockers that could slow delivery or affect stakeholder alignment. Design engagement models, governance routines, and cross-functional ways of working that create clearer ownership, faster decisions, and more consistent execution across business and technology organizations. Identify opportunities to simplify processes, apply best-in-class execution practices, and use data-driven insights to improve productivity, reduce operational friction, and strengthen the customer journey.