Associate Director, PACOM Training & Advising
On-siteAtsugi, Kanagawa, Japan
Job Summary
Lead training and professional development for PACOM staff by designing Canvas-based learning experiences, coaching, and mentoring needs-based programs. Develop procedural documentation aligned with University policies and evaluate training effectiveness using performance data and staff feedback to drive continuous improvement. Serve as a subject matter expert on academic policies, curriculum standards, and military tuition assistance, addressing complex inquiries and escalations with solutions-focused guidance. Build strong stakeholder partnerships with advising, financial aid, academic departments, and military education offices while collaborating on regional initiatives such as the graduation ceremony and compliance efforts. Identify process efficiencies to streamline workflows and strengthen coordination across campuses.
Required Qualifications
- Bachelor's degree in leadership, Education, Counseling, or a related field
- 3–5 years of relevant experience in higher education, student services, advising, training, operations, or a related field
- Familiarity with Embry-Riddle Aeronautical University operations, policies, and procedures
- Strong analytical, organizational, and problem-solving skills
- Demonstrated knowledge of information systems and the ability to learn and apply new technologies
- Proficiency with Microsoft Office applications, including Access, Excel, PowerPoint, Word, Outlook/Email, and Internet-based tools
- Ability to design, develop, and deliver effective training programs for diverse audiences
- Strong communication and presentation skills, with the ability to explain complex information clearly
- Ability to collaborate effectively with cross-functional teams and stakeholders
- Demonstrated ability to identify operational needs, recommend improvements, and implement solutions that enhance efficiency and effectiveness
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