Associate Director of Membership
$50,000–$52,000 year
On-siteFrederick, Maryland, United States
Job Summary
Recruit, hire, train, and develop the membership department team while maintaining a consistent professional image. Utilize active listening to connect member goals to program offerings and ensure customer satisfaction by confirming staff have necessary resources. Cultivate positive relationships by responding to inquiries and complaints through all contact methods, including the "Contact Us" portal. Develop and administer tours, sales touch points, and appreciation events to enhance the member experience. Direct supervision of full-time staff, part-time staff, and contract personnel while accurately processing new memberships, cash transactions, and member records. Assist in preparing membership statistics and reports, monitor department budgets, and manage promotional materials. Actively recruit participants for events and serve as a full-time facility leader on duty. Provide leadership to the Annual Campaign and collaborate with community organizations and other associations.
Required Qualifications
- Must have the ability to read and interpret documents
- Ability to write correspondence and address issues in a verbal and written format
- Ability to speak effectively with staff, members, collaborators, vendors and volunteers
- Ability to write business correspondence
- Ability to calculate figures such as percentages, ratios and discounts
- Intermediate to advanced level computer skills with programs including but not limited to Word, Excel, Outlook, and PowerPoint
Desired Qualifications
- Bachelor's degree in business, management or related field, preferred
- One to two years related experience preferred
- Customer service experience preferred
- Preferred experience with YMCA customer relationship management software
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