Associate Director, Medical Information
$160,000–$185,000 year
HybridNashville, Tennessee, United States
Job Summary
Lead the Medical Information function, managing operations, resource allocation, and performance metrics for inquiry handling and response quality. Generate regular reports on activities, monitor inquiry trends, and develop standard response letters and FAQs based on published literature and clinical documents. Manage integration with Field Medical Advisor teams, represent Revance at medical congresses, and oversee quality control and business reviews. Process adverse events, product complaints, and medical device reports in accordance with FDA regulations. Create and update procedures, including SOPs and Work Instructions, while handling inquiries and documenting fulfillment within the CRM system. Act as an internal scientific resource, provide training to Sales, and support the hiring and mentoring of Medical Information personnel.
Required Qualifications
- PharmD, PhD in biological sciences or equivalent education
- Minimum of 6 years of experience in Medical Affairs
- Minimum of 3 years of experience in Medical Information services or an equivalent role
- Minimum of 2-4 years of management or functional leadership experience
- Knowledge of Medical Information/Communication standards within the pharmaceutical industry and applicable regulations
- Excellent verbal and written communication skills, including active listening skills
- Professional phone etiquette and familiarity with cloud-based phone systems
- Experience with Customer Relationship Management (CRM) systems
- Ability to travel as needed to support Medical Affairs activities, including medical congresses
Desired Qualifications
- Experience supporting neurotoxins and/or aesthetics products in a Medical Affairs capacity
- Team oriented with excellent interpersonal and communication skills, both written and oral
- Ability to build effective internal relationships
- Ability to develop project strategies and execute project details
- Highly developed problem-solving capabilities
- Ability to effectively learn and convey clinical and non-clinical technical information
- Ability to work independently and within team settings
- Strong organizational and time-management skills, with the ability to manage multiple projects
- Strong computer skills, including Excel, PowerPoint and Word
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