Associate Director, Lab Computing and Facilities Technology
$172,200–$233,000 year
On-site · Cambridge, Massachusetts, United States or Norton, Massachusetts, United States
Job Summary
Associate Director, Lab Computing and Facilities Technology leading a hands-on IT and facilities technology function for lab computing environments across ReDev, CMC, and QC labs in Cambridge and Norton. Role emphasizes operational excellence, validation, and regulatory compliance (GxP) with responsibility for lab computing infrastructure, LSV, instrument connectivity, and facilities IT systems; leader for a high-performing technical support team; accountable for ensuring reliability, availability, and compliance of lab computing and facilities IT in regulated biotech/pharma settings across multiple sites; regular onsite engagement and collaboration with Quality, IT Security, and operational teams.
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, Life Sciences, or related field (or equivalent experience)
- 10-12 years of progressive experience in lab computing support, laboratory informatics, or operational technology in biotech/pharma environments
- Deep technical knowledge of lab computing environments, including workstations, lab applications, computational infrastructure, and instrument connectivity
- Strong expertise in Computer System Validation (CSV), including validation lifecycle, risk-based approaches, and GAMP 5 methodology for regulated systems
- Solid understanding of GxP requirements, FDA 21 CFR Part 11, EU GMP Annex 11, data integrity principles (ALCOA+), and audit readiness
- Experience supporting laboratory systems such as LIMS, ELN/LES, and QC systems from an operations, support, or validation perspective
- Proven experience leading technical teams and managing operational support functions in regulated laboratory environments
- Strong troubleshooting, problem-solving, and incident management capabilities with a hands-on, pragmatic approach
- Excellent communication and stakeholder management skills with ability to translate technical concepts for scientific and operational audiences
- Experience supporting laboratories across research, development, and quality control functions
- Experience working across multiple sites and coordinating onsite support models for laboratory operations
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