Associate Director, IMO AI, and Business Excellence
HybridHyderabad, Telangana, India
Job Summary
Translate business opportunities into practical technical solutions by defining required capabilities, data dependencies, and build or configure options. Assess AI, automation, and agentic solution opportunities against real marketing processes to drive sustainable efficiency. Own technical feasibility assessments covering data readiness, integration needs, platform fit, effort, risks, and scalability. Define solution requirements, high-level design, and success criteria while partnering with Engineering, Data, AI Governance, and delivery teams to validate proposals. Identify process and technology efficiencies across marketing functions to convert them into a clear, deliverable roadmap. Track impact metrics and balance short-term improvements with long-term capability while leading with Inspired, Unbossed, Curious, and Integrity values.
Required Qualifications
- Minimum: University degree, preferably in engineering, computer science, information systems, or a related technical field
- At least 5-7 years of professional experience, with a substantial portion in technical solution design, marketing technology, or AI and data-enabled transformation
- Demonstrated ability to translate business problems into technology solutions, and to explain technical trade-offs to non-technical stakeholders
- Working fluency in marketing technology and customer engagement platforms (Salesforce Marketing Cloud and Data Cloud, Adobe Experience Cloud, Veeva, or equivalent)
- Practical familiarity with AI capability in a business setting: LLM-based workflows, agent design, human-in-the-loop process design, and how to evaluate output quality
- Understanding of data architecture fundamentals including data models, identity, integration patterns, and data quality
- Managing without direct authority and managing in a matrix
- Demonstrated problem-solving skills and comfort with complexity
- Strong stakeholder engagement and management
- Solution design and technical feasibility assessment
- AI and business process management techniques and tool
- Marketing technology, CRM, and customer data platform fluency
- Vendor and partner technical evaluation
- Problem solving and communicating to a senior audience
- Cross-functional collaboration and influencing without authority
- Excellent written and oral communication
Desired Qualifications
- MBA or equivalent professional qualification
- Prior experience in top tier technology consulting firms highly preferred
- Cross-Functional Collaboration
- Customer Engagement
- Customer Insights
- Data Analytics
- Digital Marketing
- Market Research
- Media Campaigns
- Product Marketing
- Stakeholder Engagement
- Stakeholder Management
- Team Leadership
- Waterfall Model
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