Associate Director, Game Services
On-siteMontréal, Quebec, Canada
Job Summary
Lead multidisciplinary teams of managers, leads, and technical experts supporting Ubisoft productions, ensuring reliable delivery of IT and operational services. Develop managers through coaching, performance management, and succession planning while shaping the organizational structure to align skills with business priorities. Guide teams through organizational change, drive workforce capacity planning, and oversee service delivery risks and continuous improvement initiatives. Partner with game, studio, and technology leadership to maintain alignment across evolving production needs. Collaborate with global infrastructure, security, and finance teams to promote operational excellence via KPIs and automation.
Required Qualifications
- Experience leading large multidisciplinary teams within a complex technology, IT, gaming, or live service environment
- Experience developing managers and supporting leadership practices across multiple teams or functions
- Expertise in organizational design, talent development, workforce planning, employee engagement, and succession planning
- Experience guiding teams through organizational transformation and evolving business priorities
- Strong understanding of IT service delivery, operational services, incident management, capacity planning, and continuous improvement
- Ability to balance operational delivery, technical priorities, workforce needs, financial considerations, and stakeholder expectations
- Strong communication and stakeholder management skills across technical and business teams
- Leadership approach focused on collaboration, transparency, accountability, and team development
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