Associate Director/Director of Commercial Excellence & Insights, JAPAC
On-siteHome, Washington, United States
Job Summary
Lead regional commercial insights, analytics, and sales force effectiveness (SFE) capabilities across JAPAC, driving data-driven decision-making through market research, competitive intelligence, and performance reporting. Own the development of scalable frameworks for forecasting, KPI governance, and incentive alignment while optimizing field force deployment and customer engagement. Synthesize complex datasets into actionable recommendations for commercial strategy, launch readiness, and portfolio optimization, partnering with local and global teams to standardize best practices and improve commercial execution. Manage recurring business reviews and enablement initiatives to drive consistent excellence across diverse markets.
Required Qualifications
- Bachelor's degree in Business, Life Sciences, Pharmacy, Economics, Marketing, Engineering, Data Analytics, or a related discipline
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and Teams
- Strong working knowledge of commercial analytics, dashboarding, and visualization tools such as Power BI, Tableau, Qlik or similar platforms
- Familiarity with CRM and sales force effectiveness platforms, including Veeva CRM, Salesforce, IQVIA solutions or equivalent systems
- Experience using commercial data, pharmaceutical market data, sales performance data and customer engagement data to generate actionable insights
- Ability to interpret complex datasets, guide analytical approaches and translate outputs into clear business recommendations for senior stakeholders
- Strong strategic thinking and business acumen, with the ability to translate insights into practical commercial recommendations
- Demonstrated ability to operate effectively in complex, matrixed and multicultural regional organizations
- Excellent communication and executive presentation skills, including the ability to synthesize complex information for senior stakeholders
- Strong stakeholder management and influencing skills across commercial, sales operations, marketing, medical, finance, market access and global teams
- Proven ability to balance regional standardization with local market flexibility
- Strong project management, prioritization and organizational skills with the ability to manage multiple markets and workstreams
- Collaborative leadership style with the ability to lead through influence without direct authority
- Strong analytical mindset with sound judgment, curiosity and comfort working with ambiguity
- Travel: Approximately 10–20% across JAPAC markets and global meetings, as business needs require
Desired Qualifications
- MBA or advanced degree
- Understanding of CRM governance, data quality, dashboard standards and KPI reporting frameworks
- Experience with forecasting, scenario planning, performance reporting, or commercial planning tools
- Experience supporting oncology, specialty care or innovative medicines businesses
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