Associate Director, Customer Success
On-siteNorth Sydney, New South Wales, Australia
Job Summary
Lead joint business planning with clients to define objectives, refine analytical approaches, and shape strategies addressing key opportunities and risks. Partner with a team of consultants to deliver high-impact insights and practical recommendations that drive measurable business outcomes. Oversee analytical commitments while managing client expectations and ensuring alignment on priorities and timelines. Translate complex data into clear executive briefings and actionable recommendations. Build trusted client relationships across all levels to support renewals and identify growth opportunities by connecting business challenges with relevant solutions. Influence account strategy by recommending initiatives that deepen engagement and increase business impact. Serve as a recognized subject matter expert in areas such as pricing, promotion, assortment, innovation, or category growth.
Required Qualifications
- 8+ yrs experience with solid knowledge of specific measurement or data analytics tool
- Strong consultative skills
- Deep awareness of market conditions and client business environment
- Strong planning and servicing skills
- Experience working with clients to solve business issues
- Strong communication/presentation and interpersonal skills
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