Associate Director- Customer Success Management (Banking Solution)
On-siteTokyo, Tokyo, Japan
Job Summary
Conduct discovery meetings with banking clients to understand objectives, prioritize needs, and translate business priorities into solution value. Build engagement strategies by partnering with Sales to maintain health scores, forecast churn, and drive account loyalty through executive outreach campaigns. Anticipate customer needs by offering insights, managing risk assessments, and channeling feedback to development teams for product improvements. Lead preparation of summits, webinars, and case studies to highlight solution benefits, while collaborating with internal stakeholders to ensure continuity in the customer journey and deepen adoption of Moody's Risk, Finance, and Lending solutions.
Required Qualifications
- Fluent in Japanese and English
- Minimum of 5 years of experience working in banking or financial services industries
- Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position
- Undergraduate (e.g., Bachelor's degree) required
Desired Qualifications
- Understanding of banking industry – regulation, origination and risk practices (Credit Modeling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modeling and governance, Regulatory requirements (Lending, Banking Compliance, KYC, Solvency 2, IFRS 9, etc.) highly desirable
- Additional language skills desirable
- Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.
- Graduate/second-level degree preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.