Associate Director, Customer Success
On-siteMumbai, Maharashtra, India
Job Summary
Develop and implement customer success strategies aligned with company objectives while leading multi-billion dollar complex deals from proposal development to contract execution. Build solid relationships with key global cloud service providers to expand market share in India, managing strategic escalations and coordinating resolution with internal teams to safeguard long-term trust. Own high-quality proposal development with minimal guidance, draft concise executive communications, and drive improvement actions through regular customer governance updates and business reviews. Act as the primary contact for customer engagement, ensuring seamless front-end experiences through proactive collaboration across commercial, legal, and technical functions.
Required Qualifications
- More than 5 – 7 years of working experience across customer success, account management, or related roles
- Minimum of 3 years in a position of mid-seniority
- Comfortable working in a fast-paced, dynamic and flexible environment
- Excel at complex proposal development for cloud infrastructure solutions
- Proficiency in Microsoft PowerPoint and Excel
- Excellent commercial acumen
- Good ability to grasp technical concepts
- Data center knowledge
- Exceptional communication and interpersonal skills
- Ability to build rapport with diverse stakeholders
- Conflict resolution across various functions across the organisation
- Able to lead complex customers engagement
- Work within high performing teams in the cloud computing or infrastructure industry
- Proven track record of driving customer satisfaction, retention, and growth in a B2B environment
- Excel at distilling complex customer information into clear, concise, and easy to understand messaging and action plans for various internal teams as well as executive leadership
Desired Qualifications
- Familiarity with CRM software (e.g. Salesforce) and customer success tools
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