Associate Director, CRM Software Engineering - Patient Access
RemoteUnited States
Job Summary
Lead CRM platform implementations and technical design across the Patient Access Service Business Group, managing the full software development lifecycle from planning to deployment. Direct software development managers, architects, and engineers while overseeing resource allocation and establishing team-based development environments. Collaborate with technology units and client stakeholders to translate business goals into actionable system architectures and demonstrate technical capabilities. Maintain and optimize UBC's infrastructure, including troubleshooting and upgrades, while developing and measuring application development practices.
Required Qualifications
- BS degree in Computer Science, Information Systems, or related fields, or an equivalent combination of education & experience
- Minimum of 10 years of software development oversight working in a technical environment
- Minimum of 3 years of people leadership experience
- Deep knowledge of working with Customer Engagement (CE) modules, specifically D365 Sales, Customer Service, and Marketing
- Understanding of how to bridge Dynamics 365 with third-party software, legacy systems, and Microsoft Azure cloud services
- 3 years of experience with Power Platform & Dataverse
- Proficiency in building custom apps, automated workflows, and virtual agents using Power Apps, Power Automate, and Microsoft Dataverse
- Must have a working knowledge of software architecture and design patterns
- 5+ years' experience working in the Microsoft Azure Cloud
- Must be detail-oriented and able to take a job to a successful conclusion
- Must have excellent interpersonal, verbal, and written skills and be able to perform multiple tasks
- Ability to effectively communicate with both technical and non-technical individuals
- Must be flexible with work hours
- In-depth knowledge and hands-on experience with all phases of an SDLC
- Excellent application documentation skills
- Solid understanding of Agile software development principles
- Extensive working knowledge of the Microsoft .NET stack, including but not limited to Microsoft Visual Studio, TFS/Azure DevOps, Visual Basic or C#, Web-Based Development Frameworks (such as ASP.NET, WebForms, MVC, Angular, Node.js) and Web Services/API development
- Extensive working knowledge with Relational Database Management Systems, especially Microsoft SQL Server or Oracle
Desired Qualifications
- In-depth knowledge of the software validation process in an FDA-regulated environment. Specifically, knowledge of 21 CFR Part 11, HIPAA, and E2B
- AI & Copilot Integration: Leveraging AI-first tools and intelligent skill routing to streamline agent workflows and automate case management
- Prior knowledge in developing software and solutions in Healthcare, especially around patient access services for a Specialty Hub and Pharmacy
- A working knowledge of No-SQL and Snowflake
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