Associate Director, Content Workflow & Controls
$145,600–$270,400 year
On-siteEast Hanover, New Jersey, United States
Job Summary
Associate Director, Content Workflow & Controls leads the Process Center of Excellence within Marketing Operations to define standards, controls, and technical enablers that streamline content workflows; owns end-to-end content processes from demand to in-market use, defines frameworks and metadata/controls, and acts as business owner for content workflow including AI use cases. Builds a best-in-class documentation capability (SOPs, playbooks, RACIs); partners with Marketing Technology, Vendors, and Change Management; designs and runs a support model to reduce tickets and improve user experience; monitors platform performance and ensures vendor accountability; mentors a distributed team and enables independent delivery. Requires Bachelor’s degree (MBA preferred), 5+ years in Marketing/Content Operations or related fields, experience with enterprise MLR/DAM platforms (e.g., Aprimo, Veeva, Adobe, Salesforce), and demonstrated ability to scale operational frameworks and lead cross-functional initiatives.
Required Qualifications
- Bachelor’s degree in Business, Marketing, Engineering, Operations Management, Information Systems, or related field is required.
- Advanced degree (e.g., Master of Business Administration) is preferred.
- At least 5 years of experience in Marketing Operations, Content Operations, Process Management, or related operational discipline.
- Hands-on experience supporting enterprise MLR and DAM platforms (e.g., Aprimo, Veeva, Adobe, Salesforce).
- Proven experience establishing or scaling operational frameworks, centers of excellence, or shared service models.
- Strong experience with customer success or business system ownership.
- Experience coordinating with US and global stakeholders to intake, prioritize, and deliver system enhancements across enterprise content workflow platforms.
- Experience managing Agile system releases, issue management, and user support in a regulated or complex environment.
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