Associate Director, Content Workflow & Controls
$145,600–$270,400 year
On-siteEast Hanover, New Jersey, United States
Job Summary
Lead the Content Workflow & Controls Center of Excellence within Marketing Operations to set standards, controls, and technical enablers for the Content Supply Chain. Define end-to-end content process ownership from demand to in-market use, govern metadata and controls, and drive AI use cases. Build scalable, compliant processes, own documentation (SOPs, playbooks, RACIs), and collaborate with Marketing Technology, vendors, and Change Management to enable adoption. Design and operate a responsive help desk model, monitor platform performance, and mentor a distributed team to deliver improvements with reduced handoffs and faster cycle times. Travel up to 5% and work locally in East Hanover, NJ; relocation is not provided. Responsibilities emphasize governance, documentation, stakeholder alignment, and enabling technology-enabled workflows with a focus on regulatory/compliance context.
Required Qualifications
- Bachelor’s degree in Business, Marketing, Engineering, Operations Management, Information Systems, or related field is required
- Advanced degree (e.g., MBA) is preferred
- At least 5 years of experience in Marketing Operations, Content Operations, Process Management, or related operational discipline
- Hands-on experience supporting enterprise MLR and DAM platforms (e.g., Aprimo, Veeva, Adobe, Salesforce)
- Proven experience establishing or scaling operational frameworks, centers of excellence, or shared service models
- Strong experience with customer success or business system ownership
- Experience coordinating with US and global stakeholders to intake, prioritize, and deliver system enhancements across enterprise content workflow platforms
- Experience managing Agile system releases, issue management, and user support in a regulated or complex environment
- Desirable: Agile Scrum Master or Product Owner certification
- Six Sigma Green Belt or Black Belt
- US-based eligibility to work per company policy
- Role requires based in East Hanover, NJ with up to 5% travel; relocation not provided
Additional Requirements
- US-based; local candidates only
- Based in East Hanover, NJ; no remote relocation offered
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