Associate Director, Client Success
$160,000–$195,000 year
RemoteUnited States
Job Summary
Develop and execute strategic account plans to drive revenue growth, retention, and market expansion for public sector health care clients. Own renewals, upsell, and expansion opportunities across assigned high-value accounts while serving as the primary point of contact for executive stakeholders, including C-suite leaders. Lead business reviews to align on performance and long-term strategy, managing complex procurement processes and multi-stakeholder decision pathways. Partner cross-functionally with Product, Clinical, and Operations teams to deliver client outcomes, translating market feedback into product and go-to-market strategy. Travel up to 40% to support engagement and strategic growth. This role is ideal for a leader who can navigate complex accounts and turn client needs into clear growth strategies within Hello Heart's AI-driven cardiac prevention platform.
Required Qualifications
- Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
- 7+ years of experience in enterprise sales, strategic account management, client success, or management consulting
- Proven experience managing complex, high-value health care accounts, preferably across public sector or other regulated environments
- Strong experience engaging, advising, and influencing C-level health care stakeholders
- Deep understanding of health systems, payers, public sector health care ecosystems, procurement processes, and renewal cycles
- Strong strategic thinking, account planning, revenue ownership, and business review capabilities
- Excellent communication, negotiation, executive presence, and stakeholder management skills
- Experience working cross-functionally in fast-paced, matrixed organizations
- Bachelor's degree required
Desired Qualifications
- Master of Business Administration, Master of Public Health, or equivalent advanced degree preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.