Associate Director, Boeing Customer Account Manager
$157,200–$298,800 year
RemoteMissouri, United States
Job Summary
Lead customer relationship management for Boeing Defense, Space & Security by growing share-of-wallet, maintaining a pulse on customer satisfaction, and guiding an indirect team to resolve complex issues. Own escalated customer inquiries, analyze interaction trends to facilitate future needs, and collaborate on policies balancing customer and organizational objectives. Ensure all requests are handled professionally and timely while providing continuous feedback on formal and informal inquiries. Requires 12+ years of relevant experience, including 7 years with Boeing, and 35-45% domestic travel. Must reside within 50 miles of the St. Louis, MO customer site.
Required Qualifications
- Active and transferable U.S. government issued security clearance
- U.S. citizenship
- Secret - Current Security Clearance Status: Active and existing security clearance on day 1
- University Degree in engineering, technology, or business administration/management
- Minimum 12 years prior relevant experience
- Advanced Degree in a related field and 10 years' experience
- Minimum 7 years' experience working with or for Boeing Defense in program management, business development or engineering
- Deep understanding and network established at Boeing
- Network should include executives, program managers, supply chain and/or engineering
- 35 - 45% domestic travel
- Must reside within 50 miles of the customer's site in St. Louis, MO for onsite engagements
Desired Qualifications
- Department of Defense (DoD) related experience
- Experience solving, resolving and defusing situations with internal and external customers
- Outcomes that maintain mutually beneficial customer relations
- Clear evidence of defense industry domain knowledge
- Pipeline creation and business growth
- Experience working on F-15, Phantom Works, HVAA-P
- Strong business acumen
- Ability to prioritize multiple deliverables
- Rigorous and well organized
- Excellent presentation skills
- Good negotiating skills
- Diplomacy
- Demonstrated ability to remain composed and decisive in a fast-paced environment
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