Associate Director Application Support Engineering (6AM to 3PM Shift)
Hybrid · Manila, Metro Manila, Philippines
Job Summary
Associate Director Application Support Engineering role leading technical teams in a fast-paced, 24x7 environment. Responsibilities include supervising production support for applications beyond development, coordinating with development, infrastructure, and clients, leading Major Incident calls, root cause analysis, and ensuring security and governance in distributed/cloud/mainframe settings. Key activities include ITIL Change/Incident/Problem management, monitoring/alerts, disaster recovery tasks, service reviews with KPIs, audit support, certificate management, dashboard creation, requirement analysis and technical specification translation, and fostering a transparent, collaborative culture. Mentions of on-call support, 3 days onsite and 2 days remote (hybrid), and a mix of on-site/offshore team leadership are highlighted. Skills span Unix/Linux/Windows, DB2/Oracle/Snowflake, cloud (AWS/Azure/OpenShift), databases, messaging queues, scripting (Bash, Python, Ruby, JavaScript), ETL tools (Informatica, Talend), mainframe (COBOL, JCL, CICS), scheduling (CA AutoSys, Control-M), and observability tools (Splunk, Grafana, DynaTrace, etc.). The salary is not specified; the posting indicates a competitive compensation package and a hybrid work model in Manila, Philippines.
Required Qualifications
- Bachelor's degree preferred or equivalent experience
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