Associate Director, Acceleration & Insights Operations
$142,400–$224,100 year
On-siteNorth Wales, Pennsylvania, United States
Job Summary
Bridge brand teams and the Patient Support CoE by owning therapeutic area-specific insight generation, patient journey mapping, and implementation support for critical capabilities. Pressure test TA designs for operational feasibility and sequencing, then translate documentation into operational specs for hub vendors and internal teams. Resolve blockers related to vendor capacity, data integration, CRM configuration, and compliance, while maintaining playbooks to reduce rollout risk. Coordinate deployment timing across Access, Affordability, and Adherence verticals and collaborate with Data, Hub, and Technology partners on platform changes. Conduct patient-specific market research and HCP feedback as needed to align with vertical strategy and CoE roadmaps.
Required Qualifications
- Bachelor's degree (BS/BA)
- 5+ years in biopharma patient services, program implementation, or operations
- experience deploying new capabilities across hub, access, affordability, and adherence
- Prior experience supporting patient support design and execution, including insight generation, pressure-testing, and implementation support across brand and CoE functions
- Strong understanding of patient support ecosystems, including hub, specialty pharmacy, access, CRM, and patient journey interactions
- familiarity with where new capability deployments could create operational disruption
- Strong understanding of primary care, specialty care and complex therapy archetypes, including patient needs, access barriers, and support-model differences
- Experience synthesizing qualitative and quantitative inputs into actionable recommendations, including patient, HCP, operational, and program insights
- ability to translate findings into operational specs that vendors and hub partners can act on
- Experience working with hub vendors on SOW amendments, configuration changes, and testing protocols
- comfort managing a small, execution-focused team measured by what gets deployed, not designed
- Adaptability
- Capability Frameworks
- Creativity
- Data Analysis
- Data Integration
- Data Management
- Deployment Management
- Developing Pricing Strategies
- Digital Marketing Analytics
- Healthcare Policies
- Health Economics Research
- Human Diseases
- Implementation Management
- Insight Generation
- Interpersonal Relationships
- Market Access
- Market Research
- Outcomes Research
- Patient Interactions
- Pharmaceutical Biology
- Pharmaceutical Market
- Primary Care
- Project Implementations
- Regulatory Compliance Consulting
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