Associate Desktop Engineer
On-siteDallas, Texas, United States
Job Summary
Implement endpoint configurations, application deployments, and technology changes using established architecture and standards provided by senior resources. Perform junior-level Microsoft Intune administration, including device enrollment, group assignments, and routine maintenance while monitoring compliance and deployment status. Assist with Windows Autopilot provisioning, troubleshoot Windows and macOS devices, and resolve escalated Microsoft 365 and identity issues. Maintain technical documentation, analyze recurring endpoint issues, and recommend improvements to deployment processes. Escalate complex architecture decisions and policy changes to senior engineering resources.
Required Qualifications
- 0-3 years of experience in desktop support, endpoint administration, service desk, technical internship, coursework, or hands-on lab experience
- Working knowledge of Windows and macOS operating systems and the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, SharePoint, Intune, and Entra ID
- Foundational knowledge of Microsoft Intune concepts, including device enrollment, compliance policies, configuration profiles, application deployment, and device actions
- Foundational knowledge of desktop hardware, software installation, device provisioning, identity and access concepts, networking basics, and common endpoint troubleshooting methods
- Ability to follow documented technical standards, implementation plans, change procedures, testing requirements, and escalation paths
- Strong troubleshooting, customer service, written communication, and technical documentation skills
- High degree of professionalism, discretion, and ability to handle company information, systems access, and equipment responsibly
- Ability to manage multiple priorities, work independently on assigned administrative tasks, and collaborate effectively with senior engineers and support teams
- Willingness to adjust hours as required by the business, including being onsite for extended hours during emergency situations such as hurricanes
- Associate's degree
- U.S. Citizenship
Desired Qualifications
- Bachelor's degree
- Degree in Information Technology, Computer Science, Information Systems, or a related field
- Equivalent work experience, technical training, certifications, internships, or demonstrated hands-on experience
- CompTIA A+
- Microsoft 365 Fundamentals (MS-900)
- Microsoft Endpoint Administrator (MD-102)
- An equivalent endpoint management certification
- Equivalent hands-on experience supporting Windows endpoints, Microsoft 365, and device management platforms such as Microsoft Intune
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.