Associate Delegate Relations Manager
$40,000–$44,000 year
HybridToronto, Ontario, Canada
Job Summary
Make at least 100 daily calls to contact clients and prospects, generating revenue by selling large-scale events, specialized conferences, and training courses across Finance, Life Sciences, Maritime, and other sectors. Advise customers on the suitability of our global event and course portfolio, identifying cross-selling opportunities while ensuring sales align with long-term business strategy and client training needs. Provide support for revenue collection, supply detailed feedback on sales campaign progress, and benchmark against competitive events. Follow up on all leads promptly, maintain consistent sales and marketing information regarding pricing and availability, and consult closely with Informa Connect teams to ensure efficient, aligned sales activities. This hybrid role requires three days in the Toronto office, with working hours varying for international clients.
Required Qualifications
- 3 day in office expectation
- hybrid/balanced working
- at least 100 calls a day
- telephone-based role
- selling on large scale events, specialised conferences and training courses
- identify opportunities to cross sell our whole portfolio of events
- Provide support, where needed, to ensure revenue is collected on sales that are made
- Supply detailed feedback to divisional managers and other departments on the progress of each event and sales campaign
- Identify and benchmark against competitive events
- Contribute to new lead generation activities using all available resources
- Following up all leads in a prompt and pro-active manner
- Ensure consistence of any sales/marketing information
- Consult closely with both the wider Informa Connect teams and the event team
- A proactive, resourceful individual
- exceptional organisational skills
- Strong communication skills
- customer-focused approach
- comfortable working in a fast-paced sales environment
- ability to identify and act on cross-selling opportunities
- driven by results
- ready to take on the challenge of managing delegate relationships in a growing global business
- working hours at times will vary
Desired Qualifications
- experience and expertise of the business development and technical staff
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